COVID-19 Travel Update

Updated on January 12, 2021


In spite of the positive outlook, we still need to proceed carefully and In response to the current COVID-19 situation, we would like to share actions we are taking to care for you during this time, including booking with confidence and comprehensive steps to implement new guidance, procedures and practices as we re-imagine our Passover program.


We are happy to announce our maximum safety approach during these times for Passover 2021





To maintain social distancing we will be cutting our normal capacity to 50% and yet still maintain the entire resort for our clients; So unfortunately, space is limited.

Mandatory temperature checks for every person entering the resort.


Guests will be required to provide a negative COVID-19 PCR test done within 72 hours prior to arrival.

COVID-19 testing procedure in place for all employees per Grand Hyatt policy.

All hallways and walkways in the resort are open air concept with direct access to your rooms.


Strict guidelines for non hotel guests to enter the property.


Food & Beverage


There will be many outdoor dining areas available in addition to several different ballrooms and restaurant eating locations for extra space trough out the day offering indoor and outdoor seating all day-- Remember! the weather is beautiful in Playa Del Carmen!


Food service will be in accordance to the highest level of health and safety following all the guidelines


Private family dining rooms with indoor/outdoor patio available (for an extra fee)


Payment & Cancellation Policy


With the continued uncertainty, and in attempt to give our guests maximum comfort we have extended our final payment dates.


  • Deposit is fully refundable until January 20, 2021.


  • 50% of balance due on January 20, 2021 (non refundable)


  • Final balance due on March 1, 2021 (non refundable)



CDC Travel Guidelines

  • Effective January 26, 2021, the U.S. Centers for Disease Control and Prevention will begin requiring all customers returning to the United States from an international destination to show proof of a negative coronavirus test before being permitted to travel into the country. ​

  • Resort will have an onsite facility offering COVID-19 tests for all our guests, and providing all the required paperwork for travel



Travel Insurance


  • We are currently offering a great insurance policy by the highly reputable Allianz Travel Insurance, coverage also includes a 100% refund in the event someone in your party is diagnosed with COVID-19 between the time of booking & travel* (minimal fee applies)

  • Each policy also provides emergency medical care during the tour in the amount of $ 25,000 per person, and many more benefits


  • We also offer "cancel for any reason" Travel Insurance (for an extra fee)


*USA clients only